Factors influencing continuance intention to use PSTN: A pilot study of an extended expectation confirmation model for legacy technology

Author

Chaidan Mingmuang ; Chongsuphajaisiddhi, Vithida ; Papasratorn, Borworn

Author_Institution

Requirements Eng. Lab., King Mongkut´s Univ. of Technol. Thonburi, Bangkok, Thailand

fYear

2015

fDate

7-10 July 2015

Firstpage

874

Lastpage

878

Abstract

A burden exists for many nations, telecom carriers to offer both IP and cellular phone services while still maintaining PSTN services to a small fraction of users. Previous research has focused on adoption of IP and cellular but the study of PSTN continuance usage has not been undertaken. This study identifies factors that influence continuance intention to use PSTN while newer technologies are available. The research model is based on the Expectation Confirmation Model with three additional constructs including subjective norm, fee and switching cost. The results revealed inexpensive fees and perceived usefulness influence intention for continuous use of PSTN.

Keywords

IP networks; cellular radio; telephone networks; IP network; PSTN; cellular phone; expectation confirmation model; legacy technology; public switched telephone network; Cellular phones; Electronic countermeasures; Mathematical model; Mobile communication; Reliability; Switches; PSTN; continuance intention; expectation confirmation model; fee; subjective norm; switching cost;

fLanguage

English

Publisher

ieee

Conference_Titel

Ubiquitous and Future Networks (ICUFN), 2015 Seventh International Conference on

Conference_Location

Sapporo

ISSN

2288-0712

Type

conf

DOI

10.1109/ICUFN.2015.7182669

Filename

7182669