Title :
Factors influencing continuance intention to use PSTN: A pilot study of an extended expectation confirmation model for legacy technology
Author :
Chaidan Mingmuang ; Chongsuphajaisiddhi, Vithida ; Papasratorn, Borworn
Author_Institution :
Requirements Eng. Lab., King Mongkut´s Univ. of Technol. Thonburi, Bangkok, Thailand
Abstract :
A burden exists for many nations, telecom carriers to offer both IP and cellular phone services while still maintaining PSTN services to a small fraction of users. Previous research has focused on adoption of IP and cellular but the study of PSTN continuance usage has not been undertaken. This study identifies factors that influence continuance intention to use PSTN while newer technologies are available. The research model is based on the Expectation Confirmation Model with three additional constructs including subjective norm, fee and switching cost. The results revealed inexpensive fees and perceived usefulness influence intention for continuous use of PSTN.
Keywords :
IP networks; cellular radio; telephone networks; IP network; PSTN; cellular phone; expectation confirmation model; legacy technology; public switched telephone network; Cellular phones; Electronic countermeasures; Mathematical model; Mobile communication; Reliability; Switches; PSTN; continuance intention; expectation confirmation model; fee; subjective norm; switching cost;
Conference_Titel :
Ubiquitous and Future Networks (ICUFN), 2015 Seventh International Conference on
Conference_Location :
Sapporo
DOI :
10.1109/ICUFN.2015.7182669
