Fostering intercultural communication through transactional rhetoric: A problem-based service-learning model for professional and technical communication

This teaching case illustrates a service-learning model for professional and technical communication instructors that positions the students, the instructor, and the client into a dialogue to work toward understanding workplace culture through a problem-based learning project. In this model, the problem of communicating effectively unites course stakeholders to share their expertise and experiences with each other while clarifying and qualifying their ideas through regular interaction and discussion.