Title :
Mortgage banking: Internet and integration are key
Author_Institution :
Inf. Eng. Services, Alexandria, VA, USA
Abstract :
Several business models have survived in the mortgage banking industry, but not without considerable trial and error. Online mortgage lending, automated underwriting systems, and Web-enabled servicing are changing the market, as companies scramble to outdo each other in customer relationship management (CRM). The paper considers how savvy companies are working with online lending and Web-enabled servicing, aggressively seeking ways to integrate legacy systems into e-business
Keywords :
Internet; bank data processing; electronic commerce; information resources; mortgage processing; Internet; Web-enabled servicing; automated underwriting systems; business models; customer relationship management; electronic business; legacy systems; mortgage banking industry; online mortgage lending; Banking; Companies; Customer relationship management; Data handling; Databases; IP networks; Industrial relations; Internet; Loans and mortgages; Technology management;
Journal_Title :
IT Professional
DOI :
10.1109/MITP.2002.1000460
