Design and evaluation of a knowledge management system

Author

Wei, Chih-Ping ; Hu, Paul Jen-Hwa ; Chen, Hung-Huang

Author_Institution

Nat. Sun Yat-Sen Univ., Kaohsiung, Taiwan

Volume

19

Issue

3

fYear

2002

Firstpage

56

Lastpage

59

Abstract

To compete in the emerging knowledge-centric economy; business organizations around the world have undertaken various initiatives to manage knowledge. The authors describe their system´s architecture design and highlight encouraging preliminary evaluation results in several areas, including knowledge-sharing support, productivity improvement, and customer relationship management enhancement. They concentrate on the design and evaluation of a KM system for an integrated circuit assembly and testing firm

Keywords

business data processing; electronics industry; manufacturing data processing; software development management; business organizations; customer relationship management enhancement; integrated circuit assembly firm; knowledge management system; knowledge-centric economy; productivity improvement; software engineering; system architecture; system evaluation; Assembly systems; Circuit testing; Collaborative software; Collaborative work; Integrated circuit technology; Integrated circuit testing; Knowledge engineering; Knowledge management; Semiconductor device testing; Software engineering;

fLanguage

English

Journal_Title

Software, IEEE

Publisher

ieee

ISSN

0740-7459

Type

jour

DOI

10.1109/MS.2002.1003456

Filename

1003456