Design for change: knowledge-based system support for information centers

Author

Vinze, Ajay S. ; Heltne, Mari M. ; Chen, Minder ; Konsynski, Benn R. ; Nunamaker, Jay F., Jr.

Author_Institution

Dept. of Bus. Anal. & Res., Texas A&M Univ., College Station, TX, USA

Volume

22

Issue

3

fYear

1992

Firstpage

498

Lastpage

512

Abstract

The applicability of a knowledge-based system for resource management in the context of information centers (ICs) is discussed. The Information Center Expert (ICE) system has been developed to support the consultation process of IC personnel. The system determines the (software) resource requirements of the end users and makes appropriate recommendations. ICE further aids the management of IC software resources by keeping track of user consultations and the recommendations made. Issues of knowledge requirements, acquisition and representation and implementation of ICE are discussed. An evaluation of ICEs which focused on maintainability and transportability was conducted at two corporate locations and a university setting. Based on the informal feedback, the implications of this approach for future research are discussed

Keywords

expert systems; information centres; knowledge engineering; ICE; Information Center Expert system; knowledge acquisition; knowledge representation; knowledge requirements; knowledge-based system support; maintainability; resource management; software resource requirements; transportability; Expert systems; Feedback; Humans; Ice; Information management; Knowledge based systems; Personnel; Production; Resource management; Software systems;

fLanguage

English

Journal_Title

Systems, Man and Cybernetics, IEEE Transactions on

Publisher

ieee

ISSN

0018-9472

Type

jour

DOI

10.1109/21.155950

Filename

155950