Contributing to business improvement

Performance measurement systems need to be designed holistically, ensuring they are in line with, and represent, business objectives. The authors challenge some commonly held assumptions about business performance measures. To start one thinking about one´s business planning, scheduling and control (PSC) process in a new way, we have provided a PSC process health-check. This is a basic checklist to provide one with pointers to begin to uncover the hidden potential in one´s PSC process and to recognise sources for potential improvement. To support this, we also outline a number of modelling tools that will help to visualise and represent the workings of your business PSC process