DocumentCode
787227
Title
Benchmarking in technical information
Author
Sole, Terrence D. ; Bist, Gary
Author_Institution
IBM Canada Ltd., North York, Ont., Canada
Volume
38
Issue
2
fYear
1995
fDate
6/1/1995 12:00:00 AM
Firstpage
77
Lastpage
82
Abstract
Benchmarking is rapidly becoming a standard business practice used by organizations to improve their quality in specific areas. Though benchmarking previously has been associated with product comparisons, such as benchmarking the performance of one product with another, process benchmarking is becoming equally important. This paper, based on a recently conducted benchmark, discusses why you might consider benchmarking an aspect of the process you use to develop technical information. It discusses how to prepare for a benchmark, find a suitable benchmarking partner, and conduct a benchmark, and it provides a guideline for the time and effort required
Keywords
commerce; technical presentation; benchmarking; business practice; organizations; process benchmarking; quality; technical communication; technical information; time; Best practices; Books; Clothing; Ducts; Manufacturing industries; Productivity; Professional communication; Trademarks; Warehousing; Writing;
fLanguage
English
Journal_Title
Professional Communication, IEEE Transactions on
Publisher
ieee
ISSN
0361-1434
Type
jour
DOI
10.1109/47.387771
Filename
387771
Link To Document