Balanced scorecard: evening the odds of successful BPR

To realize the benefits of costly business process reengineering, companies need a control mechanism that links performance evaluation to strategic objectives. Researchers have long addressed how to control, measure, and evaluate this business process reengineering (BRP), but many so-called solutions continue to focus almost exclusively on the technical aspects of change. In this article, we present a control and evaluation framework, BSC-IS (balanced scoreboard-information system) that integrates BSC and BPR in the context of an IS or ERP (enterprise resource planning) project. BSC-IS is viewed as the roots of a solid evaluation tool for companies struggling to make costly BPR pay off.