Managing agility through service orientation in an open telecommunication value chain

Agility is key for telecommunication operators to survive in a deregulated, competitive, and converging telecommunications environment. Openness and reusability have emerged as leading concepts to realize such agility. These concepts have both a business perspective and an operational perspective. Handling both perspectives in concert may provide competitive success. This article describes a strategy for managing commercial and operational agility in an open telecommunication value chain, using a structured approach for service orientation