DocumentCode
858088
Title
The Six Sigma appeal [SPC]
Author
Mitchell, Billy
Author_Institution
Motorola Ltd., Glasgow, UK
Volume
2
Issue
1
fYear
1992
fDate
2/1/1992 12:00:00 AM
Firstpage
41
Lastpage
47
Abstract
Motorola´s Six Sigma Programme is a statistical process control (SPC) driven approach to total quality management and is a key initiative in support of the company´s plan towards total customer satisfaction. The author describes the Six Sigma Programme and looks at benefits to customers and employees
Keywords
management; quality control; statistical process control; Motorola; Six Sigma Programme; customer satisfaction; statistical process control; total quality management;
fLanguage
English
Journal_Title
Engineering Management Journal
Publisher
iet
ISSN
0960-7919
Type
jour
Filename
195968
Link To Document