Towards a new telecommunications industry quality standard

Author

Pence, John L.

Author_Institution

Bell Commun. Res., Piscataway, NJ, USA

Volume

81

Issue

2

fYear

1993

fDate

2/1/1993 12:00:00 AM

Firstpage

166

Lastpage

180

Abstract

The quality technologies developed by Bell Communications Research (Bellcore) and adopted by its owner/clients are described. At the core of the philosophy is the concept of supplier accountability for product and service quality. A brief history of quality in the former Bell System is presented. A supplier career path for today´s telecommunications suppliers is shown, and the various characteristics that accompany each phase of the buyer/supplier relationship are described. Programs that enable buyers and suppliers to achieve a long-term cooperative relationship are presented chronologically according to the phases of the product life cycle. The customer/supplier quality process, which is the newest and most comprehensive of the quality technologies available in the telecommunications field, is summarized

Keywords

quality control; standards; telecommunication; telecommunication services; Bell Communications Research; long-term cooperative relationship; product life cycle; product quality; quality standard; service quality; supplier accountability; telecommunications industry; Communication industry; Communication standards; Computer industry; Costs; Engineering profession; History; Manufacturing industries; Quality management; Standards development; Telecommunication standards;

fLanguage

English

Journal_Title

Proceedings of the IEEE

Publisher

ieee

ISSN

0018-9219

Type

jour

DOI

10.1109/5.214544

Filename

214544