Title :
And the survey says...
Author :
Bevers, Ed ; Saint, Bob
Author_Institution :
Rural Electr. Cooperative, Lindsey, OK
Abstract :
The Rural Utilities Services (RUS) and the National Rural Electric Cooperative Association (NRECA) collaborated to form the Transmission and Distribution Engineering Committee (T&DEC). This committee was primarily formed to assist in updating RUS Bulletins to current standards and practices being used by electric cooperatives. This article highlights the two recent distribution reliability activities of the committee: the NRECA reliability online study and the revision of RUS Bulletin 161-1-"interruption reporting and service continuity objectives for electric distribution systems". An online reliability reporting practices survey of NRECA distribution cooperatives have conducted for the past two years and the results are discussed here. The overwhelming motive for improving system reliability is customer satisfaction
Keywords :
customer satisfaction; power distribution reliability; NRECA; National Rural Electric Cooperative Association; RUS; Rural Utilities Services; T&DEC; Transmission and Distribution Engineering Committee; customer satisfaction; distribution reliability; online reliability reporting survey; Collaboration; Measurement standards; Power & Energy Society; Power engineering and energy; Power measurement; Power quality; Power system reliability; Power system restoration; Reliability engineering; System performance;
Journal_Title :
Industry Applications Magazine, IEEE
DOI :
10.1109/MIA.2007.265784
