The business environment, demographics and technology: a case study of Florida Power and Light´s electronic employee communication services

Author

Ostroff, David H. ; Donnelly, Dawn ; Fried, Alan

Author_Institution

Coll. of Journalism & Commun., Florida Univ., Gainesville, FL, USA

Volume

35

Issue

1

fYear

1992

fDate

3/1/1992 12:00:00 AM

Firstpage

31

Lastpage

37

Abstract

Electronic communication systems, such as a fiber-optic and telephone-delivered videotext service a videoconferencing capability, and a fax network, that have been used to improve the speed and quality of communication to 15000 employees dispersed throughout the state of Florida are described. The ways in which foreseeable changes in the state´s demographics, the company´s business environment, and emerging media technologies will interact to affect the evolution of the company´s employee communication are described

Keywords

data communication systems; electricity supply industry; personnel; public utilities; teleconferencing; viewdata; FPL; Florida; business environment; case study; demographics; employee communication; fax network; fiber-optic; media technologies; telephone-delivered videotext service; videoconferencing capability; Business communication; Companies; Computer aided software engineering; Demography; Ice; Marketing and sales; Optical fibers; Power generation; Teleconferencing; Water storage;

fLanguage

English

Journal_Title

Professional Communication, IEEE Transactions on

Publisher

ieee

ISSN

0361-1434

Type

jour

DOI

10.1109/47.126937

Filename

126937