Never Let a Serious Crisis Go to Waste

Right now CEOs and board members are under the microscope. The typical CIO, usually struggling for higher visibility and true C-level status, is now in the enviable position of being just outside the scope of C-level witch hunts. At present, the CIO is a functionary—the plumber-in-chief! Previously, we would have cringed at these characterizations, but when there are water shortages, the plumber has great power. The authors describe the new role CIOs will increasingly find themselves in and how to navigate it.