The effects of DSS group characteristics on client satisfaction

Author

Hawk, Stephen R. ; Bariff, Martin L.

Author_Institution

Stuart Sch. of Bus., Illinois Inst. of Technol., Chicago, IL, USA

Volume

40

Issue

3

fYear

1993

fDate

8/1/1993 12:00:00 AM

Firstpage

255

Lastpage

263

Abstract

Despite the widespread use of decision-support systems (DSSs) by managers for problem-solving, little is known about how organizations support DSS users. The authors report on a field study of DSS groups to identify support characteristics that are related to client satisfaction with DSS services. The findings indicate that the proportion of DSS staff with functional data background is positively associated with client satisfaction with DSS group services. The findings also suggest that DSS group location, formalization, use of an evolutionary methodology, and top management support have no effect on client satisfaction. Suggestions for practice and future research are presented

Keywords

decision support systems; management; DSS group characteristics; DSS group location; client satisfaction; decision-support systems; functional data background; problem-solving; top management support; Application software; Collaborative software; Competitive intelligence; Decision making; Decision support systems; Information analysis; Operations research; Planning; Problem-solving; Research and development management;

fLanguage

English

Journal_Title

Engineering Management, IEEE Transactions on

Publisher

ieee

ISSN

0018-9391

Type

jour

DOI

10.1109/17.233186

Filename

233186