Cognitive mapping techniques for user-database interaction

Author

Siau, Keng ; Tan, Xin

Author_Institution

Dept. of Manage., Nebraska Univ., Lincoln, NE, USA

Volume

49

Issue

2

fYear

2006

fDate

6/1/2006 12:00:00 AM

Firstpage

96

Lastpage

108

Abstract

In this paper, we first develop a framework of user-database interaction. Based on this framework, we then provide a discussion on how notable human factors influence various dimensions of user-database interaction. Following that, we propose using cognitive mapping techniques to overcome some cognitive and behavioral biases during user-database interaction. Three popular cognitive mapping techniques-causal mapping, semantic mapping, and concept mapping-are introduced as techniques to elicit an individual´s belief systems regarding a problem domain. Through an example database application, we demonstrate how to use these cognitive mapping techniques to improve user-database interaction. Finally, we discuss the implications of this research for technical communicators during user-database interaction analysis and design.

Keywords

cognition; human computer interaction; human factors; professional communication; query processing; user interfaces; belief systems; causal mapping; cognitive mapping techniques; concept mapping; human factors; semantic mapping; technical communicators; user-database interaction; Availability; Database systems; Enterprise resource planning; Human factors; Information resources; Information technology; Internet; Professional communication; Relational databases; Usability; Cognitive mapping; technical communication; user–database interaction;

fLanguage

English

Journal_Title

Professional Communication, IEEE Transactions on

Publisher

ieee

ISSN

0361-1434

Type

jour

DOI

10.1109/TPC.2006.875074

Filename

1637793