Title :
Listening and Responding (Collins, S.D.) [Book review]
Author :
Ferris, Timothy L. J.
Abstract :
This short book about listening is intended for use as either supplemental reading in business and professional communication course, or as the text of a listening module in such courses. The book aims to provide guidance about how to listen, theoretical background of interest to a person engaged in another professional field, and elements of persuasion about the importance of listening as a communication skill.
Keywords :
Australia; Book reviews; Building materials; Business communication; Crisis management; Inhibitors; Lakes; Problem-solving; Professional communication; Psychology; Conflict management; listening;
Journal_Title :
Professional Communication, IEEE Transactions on
DOI :
10.1109/TPC.2007.908734
