Technology transfer: making expert systems commercially successful

Technology and organizational behavior issues that are barriers to the commercial success of expert systems are discussed. The issues include interfacing and integrating with existing systems, picking the correct problem, fulfilling development goals, representing knowledge, acquiring knowledge, validating and maintaining the system, deploying and introducing expert systems in an organization, and managing organizational behavior after development is complete. It is argued that overcoming these barriers requires technology-transfer methods that account for an expert system´s size and the structure and culture of the organizations involved. Examples of the technology transfer of expert systems are presented.<>