بررسي رابطه بين رضايتمندي شغلي، اخلاق حرفه اي و مديريت تعارض كتابداران كتابخانه هاي عمومي استان تهران

Investigate the Relationship Between job Satisfaction, professional Ethics and Conflict Management Among Librarians of Public Libraries of Tehran City

روشﺷﻨﺎﺳﯽ: ﺟﺎﻣﻌﮥ ﭘﮋوﻫﺶ ﺷﺎﻣﻞ ﮐﺘﺎﺑﺪاران ﮐﺘﺎﺑﺨﺎﻧﻪﻫﺎي ﻋﻤﻮﻣﯽ ﺷﻬﺮ ﺗﻬﺮان ﻫﺴﺘﻨﺪ ﮐﻪ در ﺳﺎل 96 ﻣﺸﻐﻮل ﺑﻪ ﮐﺎر ﺑﻮدﻧﻨﺪ و ﺣﺠﻢ ﻧﻤﻮﻧﻪ 100 ﻧﻔﺮ ﺑﺎ اﺳﺘﻔﺎده از روش ﻧﻤﻮﻧﻪﮔﯿﺮي ﺗﺼﺎدﻓﯽ ﺳﺎده اﻧﺘﺨﺎب ﺷﺪ. ﺟﻤﻊآوري اﻃﻼﻋﺎت از ﭘﺮﺳﺸﻨﺎﻣﻪ اﺧﻼق ﺣﺮﻓﻪاي ﭘﺘﯽ، ﭘﺮﺳﺸﻨﺎﻣﻪ ﺳﺒﮏﻫﺎي ﻣﺪﯾﺮﯾﺖ ﺗﻌﺎرض )CMSQ( و ﭘﺮﺳﺸﻨﺎﻣﻪ رﺿﺎﯾﺖ ﺷﻐﻠﯽ ﻓﯿﻠﺪ و روث اﺳﺘﻔﺎده ﺷﺪ، روش ﭘﮋوﻫﺶ ﺣﺎﺿﺮ ﻧﯿﺰ ﻫﻤﺒﺴﺘﮕﯽ ﺑﻮده ﮐﻪ در ﺣﯿﻄﮥ ﭘﮋوﻫﺶﻫﺎي ﮐﺎرﺑﺮدي ﺟﺎي ﻣﯽﮔﯿﺮد. ﺟﻬﺖ ﺗﺠﺰﯾﻪ و ﺗﺤﻠﯿﻞ دادهﻫﺎ از آﻣﺎر ﺗﻮﺻﯿﻔﯽ )ﻣﯿﺎﻧﮕﯿﻦ و اﻧﺤﺮاف ﻣﻌﯿﺎر( و آﻣﺎر اﺳﺘﻨﺒﺎﻃﯽ )ﺿﺮﯾﺐ ﻫﻤﺒﺴﺘﮕﯽ ﭘﯿﺮﺳﻮن و رﮔﺮﺳﯿﻮن ﭼﻨﺪﻣﺘﻐﯿﺮي( اﺳﺘﻔﺎده ﺷﺪ. ﯾﺎﻓﺘﻪﻫﺎ: ﯾﺎﻓﺘﻪﻫﺎ ﻧﺸﺎن داد ﮐﻪ ﺑﯿﻦ رﺿﺎﯾﺘﻤﻨﺪي ﺷﻐﻠﯽ و اﺧﻼق ﺣﺮﻓﻪاي راﺑﻄﮥ ﻣﺜﺒﺖ و ﻣﻌﻨﯽداري وﺟﻮد دارد )0/391(، ﻫﻤﭽﻨﯿﻦ ﻧﺘﺎﯾﺞ ﻧﺸﺎن داد ﮐﻪ ﺑﯿﻦ ﻣﺪﯾﺮﯾﺖ ﺗﻌﺎرض و رﺿﺎﯾﺘﻤﻨﺪي ﺷﻐﻠﯽ )0/218-( و ﺑﯿﻦ ﻣﺪﯾﺮﯾﺖ ﺗﻌﺎرض و اﺧﻼق ﺣﺮﻓﻪاي )0/315-( راﺑﻄﮥ ﻣﻨﻔﯽ و ﻣﻌﻨﯽداري وﺟﻮد دارد. ﺿﺮاﯾﺐ رﮔﺮﺳﯿﻮن ﻧﺸﺎن داد ﮐﻪ رﺿﺎﯾﺘﻤﻨﺪي ﺷﻐﻠﯽ 4/8 درﺻﺪ از ﺗﻐﯿﯿﺮات ﻣﺪﯾﺮﯾﺖ ﺗﻌﺎرض را ﭘﯿﺶﺑﯿﻨﯽ ﻣﯽﮐﻨﺪ و اﺧﻼق ﺣﺮﻓﻪاي 10 درﺻﺪ از ﺗﻐﯿﯿﺮات ﻣﺪﯾﺮﯾﺖ ﺗﻌﺎرض را ﭘﯿﺶﺑﯿﻨﯽ ﻣﯽﮐﻨﺪ. ﺑﺤﺚ و ﻧﺘﯿﺠﻪﮔﯿﺮي: ﻧﺘﯿﺠﻪﮔﯿﺮي ﻣﯽ ﺷﻮد ﮐﻪ ﺑﯿﻦ رﺿﺎﯾﺘﻤﻨﺪي ﺷﻐﻠﯽ، اﺧﻼق ﺣﺮﻓﻪاي و ﻣﺪﯾﺮﯾﺖ ﺗﻌﺎرض ﮐﺘﺎﺑﺪاران ﮐﺘﺎﺑﺨﺎﻧﻪﻫﺎي ﻋﻤﻮﻣﯽ راﺑﻄﻪ وﺟﻮد دارد.

Purpose: This study aimed to investigate the relationship between job satisfaction, professional ethics and conflict management at among librarians of public libraries of Tehran city was done. Methodology:The research universe consisted of among librarians of public libraries in Tehran, who are studying in the year 2017. In this research, the number of 100 librarians was selected through convenience sampling method. To collect data, professional ethics Questionnaire, conflict management styles Questionnaire (CMSQ), and Job satisfaction Questionnaire were used and to statistically analyze data, Descriptive statistics (mean and standard deviation) and inferential statistics (Pearson correlation coefficient and multiple regressions) was applied. The method was one of correlation that falls into applied researches. Findings: Findings revealed that there was a significant and positive relationship between professional ethics and Job satisfaction (0/391), the results also showed that conflict management and job satisfaction (-0/218), and between conflict management and Professional ethics (-0/315) there is a significant negative relationship. Regression analysis showed that job satisfaction 4/8 percent of the predicted changes conflict management, and Professional ethics 10% of the predicted changes conflict management. Discussion and Conclusion: It is concluded that there is a relationship between job satisfaction, professional ethics and conflict management in librarians of public libraries.