واكاوي، اولويت بندي و ارائه الگوي شايستگي‌هاي محوري مديران (مورد مطالعه: ادارات تعاون، كار و رفاه اجتماعي استان سيستان و بلوچستان)

Analysis, Ranking and Presentation of Managers’ Core Competencies Model (Case Study:Cooperatives, Labor and Social Welfare of Sistan and Baluchestan)

ﭘﮋوﻫﺶ ﺣﺎﺿﺮ ﺑﺎﻫﺪف ﺷﻨﺎﺳﺎﯾﯽ و اوﻟﻮﯾﺖ ﺑﻨﺪي ﺷﺎﯾﺴﺘﮕﯽ ﻫﺎي ﻣﺤﻮري ﻣﺪﯾﺮان و اراﺋﻪ اﻟﮕﻮي ﺷﺎﯾﺴﺘﮕﯽ اﻧﺠﺎم ﺷﺪ. روش اﯾﻦ ﭘﮋوﻫﺶ ﺑﺮﺣﺴﺐ ﻫﺪف ﮐﺎرﺑﺮدي و ﺑﺮﺣﺴﺐ ﻧﻮع داده ﻫﺎ آﻣﯿﺨﺘﻪ اﺳﺖ؛ اراﺋﻪ اﻟﮕﻮ در اﯾﻦ ﭘﮋوﻫﺶ ﺑﻪ روش ﮐﯿﻔﯽ ﻓﺮاﺗﺮﮐﯿﺐ اﻧﺠﺎم ﺷﺪ. ﺑﺎ اﺳﺘﻔﺎده از روش ﻓﺮاﺗﺮﮐﯿﺐ 92 ﻣﻘﺎﻟﻪ ﺣﻮزه ﺷﺎﯾﺴﺘﮕﯽ ﻣﺪﯾﺮان ﻣﻮرد ﺑﺮرﺳﯽ و ﻣﯿﺰان اﻫﻤﯿﺖ و اوﻟﻮﯾﺖ ﻫﺮ ﯾﮏ ﺑﻪ ﮐﻤﮏ روش ﮐﻤّﯽ آﻧﺘﺮوﭘﯽ ﺷﺎﻧﻮن ﺗﻌﯿﯿﻦ ﺷﺪ. در راﺳﺘﺎي اﻋﺘﺒﺎرﯾﺎﺑﯽ ﻣﺪل، ﭘﺮﺳﺸﻨﺎﻣﻪ ﺷﻤﺎره ﯾﮏ ﻃﺮاﺣﯽ و در ﺑﯿﻦ ﺟﺎﻣﻌﻪ آﻣﺎري ﮐﻪ ﮐﻪ ﺷﺎﻣﻞ 91 ﻧﻔﺮ از ﻣﺪﯾﺮان و ﮐﺎرﮐﻨﺎن ﺑﺎ ﺳﺎﺑﻘﻪ ادارات ﺗﻌﺎون، ﮐﺎر و رﻓﺎه اﺟﺘﻤﺎﻋﯽ اﺳﺘﺎن ﺳﯿﺴﺘﺎن و ﺑﻠﻮﭼﺴﺘﺎن ﺑﻮد ﺗﻮزﯾﻊ ﺷﺪ ﮐﻪ ﺑﺮاي ﻧﻤﻮﻧﻪ ﮔﯿﺮي، از روش ﺳﺮﺷﻤﺎري اﺳﺘﻔﺎده ﺷﺪه اﺳﺖ. ﺑﻪ ﻣﻨﻈﻮر ﺗﺠﺰﯾﻪ و ﺗﺤﻠﯿﻞ داده ﻫﺎ از روش ﺗﺤﻠﯿﻞ ﻋﺎﻣﻠﯽ ﺗﺄﯾﯿﺪي در ﻣﺤﯿﻂ ﻧﺮم اﻓﺰاري 2 Smart PLS اﻧﺠﺎم ﺷﺪ. ﻃﺒﻖ ﯾﺎﻓﺘﻪ ﻫﺎي ﺗﺤﻘﯿﻖ ﺷﺎﯾﺴﺘﮕﯽ ﻫﺎي ﺷﻨﺎﺳﺎﯾﯽ ﺷﺪه در اﯾﻦ اﻟﮕﻮ در ﺳﻪ ﺑﻌﺪ ﻓﺮدي )ﻧﮕﺮﺷﯽ و رﻓﺘﺎري(، اﺟﺘﻤﺎﻋﯽ )آﮔﺎﻫﯽ اﺟﺘﻤﺎﻋﯽ و ﻣﻬﺎرت ﻫﺎي اﺟﺘﻤﺎﻋﯽ( و ﺣﺮﻓﻪ اي )ﻣﺪﯾﺮﯾﺘﯽ، ﺑﺮﻧﺎﻣﻪ اي و داﻧﺸﯽ( دﺳﺘﻪ ﺑﻨﺪي ﺷﺪه اﻧﺪ؛ در ﻣﺮﺣﻠﻪ ﺳﻮم ﭘﮋوﻫﺶ ﺑﻪ ﻣﻨﻈﻮر اوﻟﻮﯾﺖ ﺑﻨﺪي اﺑﻌﺎد و ﻣﺆﻟﻔﻪ ﻫﺎي ﺷﺎﯾﺴﺘﮕﯽ ﺑﻪ روش ﺗﺤﻠﯿﻞ ﺷﺒﮑﻪ اي )ANP(، ﭘﺮﺳﺸﻨﺎﻣﻪ ﺷﻤﺎره دو ﻃﺮاﺣﯽ و در اﺧﺘﯿﺎر ﺧﺒﺮﮔﺎن ﻗﺮار داده ﺷﺪ، ﻧﺘﺎﯾﺞ ﺣﺎﺻﻞ از ﺗﺤﻠﯿﻞ ﺷﺒﮑﻪ اي ﻧﺸﺎن داد ﮐﻪ ارﺗﺒﺎﻃﺎت ﻣﺆﺛﺮ، ﺗﺼﻤﯿﻢ ﮔﯿﺮي و ﺑﺮﻧﺎﻣﻪ رﯾﺰي در ﺑﯿﻦ ﺷﺎﺧﺺ ﻫﺎي ﻣﺪل ﭘﮋوﻫﺶ ﺑﻪ ﺗﺮﺗﯿﺐ رﺗﺒﻪ ﻫﺎي اول ﺗﺎ ﺳﻮم را دارا ﻣﯽ ﺑﺎﺷﻨﺪ.

The present survey aims to identify, rank and present managers’ core competencies model. This survey is applied in terms of its objective, and a combined one in terms of data collection method. In this survey, the intended model is developed through qualitative meta-synthesis method. Adopting meta-synthesis method, 92 papers on the competency of managers were reviewed. Then, content analysis contributed to determination of the relevant aspects and codes, and this step was followed by determination of significance levels and weight of each method by adopting Shannon's entropy approach. In order to validate the model, the questionnaire no. 1 was designed and distributed among the participants of the statistical population. The collected data were analyzed through confirmatory factor analysis and Smart PLS Software. The findings suggest that the competencies identified by the model could be categorized into individual (i.e. perceptive and behavioral), social (social awareness and social skills) and professional aspects (managerial, planning and knowledge). In the third step of this study, the second questionnaire was developed and distributed among the experts. The objective was to prioritize the aspects and items of competency through analytic network process. The resulting data of the recollected questionnaires was analyzed in Super Decisions Software, and the intended aspects and items were prioritized. The results suggested that effective communication, decision making and planning are ranked the first to the third among other measures of the research model, respectively.