به‌كارگيري نوآوري اجتماعي جهت بهبود عملكرد مؤسسات خيريه (مورد مطالعه: خيريۀ سلام بر آرزوها)

Applying Social Innovation to Improve the Effectiveness of Charities (Case Study: Salam Bar Arezoo Charity)

بررسي ها نشان مي­دهد كه به‌­رغم امكانات متعدد و افزايش كمك­ هاي خيران در سال‌هاي اخير، تعداد افراد نيازمند و خواسته ­هاي آن‌ها در حال افزايش است. از سويي ناكارآمدي مؤسسات خيريه­ و دست‌نيافتن به مقاصد از پيش تعريف­ شده و نيز وجود دغدغۀ خيريه ­ها براي دولت باعث شده است خيريه ­ها مطالعه شوند. پژوهش حاضر با هدف افزايش اثربخشي و بهبود عملكرد مؤسسات خيريه با استفاده از نوآوري اجتماعي انجام شد. بدين منظور، پس از مرور پيشينۀ تحقيق، به پژوهش دربارۀ خيريۀ وابسته به مركز نوآوري اجتماعي سلام پرداخته شد. براي نمونه‌گيري از روش گلوله‌برفي و روش تحقيق اقدام‌پژوهي استفاده شد. بعد از شناسايي مشكل، براي جمع‌آوري داده‌ها و ارائۀ راهكار، از روش تفكر سيستمي (مدل چهارمرحله ­اي تفكر سيستمي براي تغيير اجتماعي) استفاده شد. بدين‌منظور، با ذي‌نفعان و افراد مرتبط طي جلسات متعدد مصاحبه شد. سپس راهكار منتخب توسعه داده شد و در مقياس وسيع پياده­سازي شد. درنهايت با ارزيابي روند پروژه، نتايج و پيشنهادها در قالب دو دسته راهكار فوري و راه‌حل­ هاي بنيادي ارائه شدند. راهكار فوري شامل همكاري و جذب سرمايۀ جمعي است و راه ­حل­هاي بنيادي شامل بهبود وضعيت اقتصادي، تخصيص خرده­ وام ­ها، نوآوري­ مقرون­‌به‌صرفه و نوآوري همگاني مي­شود.

Research has shown that the number of poor people and their needs is increasing despite the numerous facilities and the increase of charitable donations in recent years. Due to mismanagement and misuse of charitable donations, such traditional donations are often ineffective. On the other hand, charities also seek to help people with benevolent intentions; however, having good intentions is not enough yet. Thus, the inefficiency of charities and the failure to achieve predefined goals, as well as the concerns of charities for the government are examined in this study. The purpose of this study is to increase the effectiveness of charities and improve their performance using social innovation. In addition, the study aims to find out what factors influence the effectiveness and improvement of charitable services. To this end, after reviewing the literature, a study was conducted on the charity of Salam Social Innovation Center. As the study was of the qualitative type, action research methodology and snowball sampling were used. After identifying the problem, the systems thinking (a four-stage model of systems thinking for social change) was applied to collect the data and provide a solution. For this purpose, some interviews with stakeholders and relevant people were conducted. Then the selected solutions were developed and implemeاnted on a large scale. Finally, by evaluating the project process, the results were offered. The results and suggestions were presented in the form of two categories: immediate solutions and fundamental solutions. Immediate solutions include cooperation and raising collective capital. Fundamental solutions include improving the economic situation, allocating retail loans, cost-effective innovation and mass innovation.