شناسايي الگوي ذهني شايستگي مديران راهبردي (مورد مطالعه: سازمان بهزيستي خراسان رضوي)

Identifying the Mental Model of Competence of Strategic Managers (Case Study: Khorasan Razavi Welfare Organization)

از آﻧﺠﺎ ﮐﻪ ﻓﻬﺮﺳﺖ اﺳﺘﺎﻧﺪاردي از ﺷﺎﯾﺴﺘﮕﯽ ﻫﺎ وﺟﻮد ﻧﺪارد، ﺳﺎزﻣﺎن ﻫﺎي ﻣﺨﺘﻠﻒ، ﺷﺮﮐﺖ ﻫﺎ و ﻣﺆﺳﺴﺎت، وزارﺗﺨﺎﻧﻪ ﻫـﺎ و ﻧﻬﺎدﻫﺎي دوﻟﺘﯽ در ﺳﺮاﺳﺮ ﺟﻬﺎن، ﻫﻤﻪ ﺑﺴﺘﻪ ﺑﻪ ﺷﺮاﯾﻂ و ﻧﯿﺎزﻫﺎي ﺧﻮد، ﭼﺎرﭼﻮﺑﯽ را ﺑـﺮاي ﺷﺎﯾﺴـﺘﮕﯽ ﻫـﺎي ﻣـﻮرد اﻧﺘﻈﺎر ﺧﻮد ﺗﻌﺮﯾﻒ ﻣﯽ ﮐﻨﻨﺪ. ﻫﺪف ﭘﮋوﻫﺶ ﺣﺎﺿﺮ، ﺷﻨﺎﺳﺎﯾﯽ اﻟﮕـﻮ ي ذﻫﻨـ ﯽ ﺷﺎﯾﺴـﺘﮕ ﯽ ﻣـﺪ ﯾﺮان راﻫﺒـﺮد ي ﺳـﺎزﻣﺎن ﺑﻬﺰﯾﺴﺘﯽ اﺳﺖ. روش ﭘﮋوﻫﺶ از ﻧﻈﺮ ﻫﺪف ﮐﺎرﺑﺮدي و از ﻧﻈﺮ روش، ﺗﻮﺻﯿﻔﯽ و از ﺟﻬﺖ داده ﻫﺎي ﺗﺤﻠﯿﻞ ﺷﺪه از ﻧـﻮع ﺗﺮﮐﯿﺒﯽ )آﻣﯿﺨﺘﻪ( اﮐﺘﺸﺎﻓﯽ اﺳﺖ. ازآﻧﺠﺎﯾﯽ ﮐﻪ ﻫﺪف، ﺷﻨﺎﺧﺖ اﻟﮕﻮﻫﺎي ذﻫﻨﯽ ﺧﺒﺮﮔﺎن ﻧﺴﺒﺖ ﺑﻪ ﺷﺎﯾﺴﺘﮕﯽ ﻣـﯽ ﺑﺎﺷـﺪ ، روش ﮐﯿﻮ در ﺑﺨﺶ ﮐﯿﻔﯽ ﺑﻪ ﮐﺎر ﮔﺮﻓﺘﻪ ﺷﺪه اﺳﺖ. ﻣﺸﺎرﮐﺖ ﮐﻨﻨﺪﮔﺎن در ﺑﺨﺶ ﮐﯿﻔـﯽ 15 ﻧﻔـﺮ از ﺧﺒﺮﮔـﺎن و اﺳـﺎ ﺗﯿﺪ داﻧﺸﮑﺪه ﻫﺎي ﻣﺪﯾﺮﯾﺖ، ﻣﺪﯾﺮان و ﻣﻌﺎوﻧﺎن ارﺷﺪ ﺳﺎزﻣﺎن ﺑﻬﺰﯾﺴﺘﯽ اﺳﺘﺎن ﺧﺮاﺳﺎن رﺿﻮي اﺳﺘﺎن ﺧﺮاﺳﺎن رﺿﻮي ﺑﻮدﻧﺪ ﮐﻪ ﺑﻪ روش ﻧﻤﻮﻧﻪ ﮔﯿﺮي ﻫﺪﻓﻤﻨﺪ اﻧﺘﺨﺎب ﺷﺪﻧﺪ. ﻣﺸﺎرﮐﺖ ﮐﻨﻨﺪﮔﺎن ﺗﮑﻤﯿﻞ ﮐﻨﻨﺪه ﺟﺪاول ﮐﯿﻮ، 12 ﻧﻔﺮ از اﺳﺎﺗﯿﺪ ﺑﺮﺟﺴﺘﻪ رﺷﺘﻪ ﻣﺪﯾﺮﯾﺖ در داﻧﺸﮕﺎه ﻫﺎي اﺳﺘﺎن ﺧﺮاﺳﺎن رﺿﻮي ﻣﯽ ﺑﺎﺷﻨﺪ ﮐﻪ ﺟﺪاول ﻣﺬﮐﻮر در اﺧﺘﯿﺎر آن ﻫﺎ ﻗﺮار ﮔﺮﻓﺖ. در اﯾـﻦ ﭘﮋوﻫﺶ ﺑﺮاي ﺑﺎورﭘﺬﯾﺮي در ﺑﺨﺶ ﮐﯿﻔﯽ از درﮔﯿﺮي ﻃﻮﻻﻧﯽ ﻣﺪت اﺳﺘﻔﺎده ﺷﺪه اﺳﺖ. ﺑﺮاي ﺳﻨﺠﺶ ﻣﯿﺰان اﻋﺘﺒﺎر اﺑﺰار ﮔﺮدآوري داده ﻫﺎ در ﺑﺨﺶ ﮐﻤﯽ از رواﯾﯽ ﺻﻮري اﺳﺘﻔﺎده ﺷﺪ و ﭘﮋوﻫﺸﮕﺮ ﮔﺰﯾﻨﻪ ﻫﺎي ﮐﯿﻮ را ﺑﻪ ﺗﺄﯾﯿﺪ اﺳﺎﺗﯿﺪ و ﺧﺒﺮﮔـﺎن رﺳﺎﻧﺪه اﺳﺖ. ﭘﺎﯾﺎﯾﯽ اﺑﺰار ﭘﮋوﻫﺶ از روش آﻟﻔﺎي ﮐﺮوﻧﺒﺎخ اﺳﺘﻔﺎده ﺷﺪه اﺳﺖ ﮐﻪ ﻧﺸﺎن دﻫﻨﺪه ي اﻋﺘﻤﺎد ﺑـﺎﻻي ﻋﺒـﺎرات ﮐﯿﻮ و ﻧﺘﺎﯾﺞ ﻣﺮﺗﺐ ﺳﺎزي آن ﻫﺎ در ﻧﻤﻮدار ﮐﯿﻮ اﺳﺖ. ﻧﺘﺎﯾﺞ ﻧﺸﺎن داد ﮐﻪ ﺑﯿﺸﺘﺮﯾﻦ اﺟﻤﺎع ﺑﺮ ﻋﺎﻣﻞ ﯾﮏ )ﺷﺎﯾﺴـﺘﮕ ﯽ ﻫـ ﺎي راﻫﺒﺮدي( ﺑﻪ ﻣﯿﺰان 14.779 و ﮐﻤﺘﺮﯾﻦ اﺟﻤﺎع ﺑﺮ ﻋﺎﻣﻞ ﭼﻬﺎرم )ﺷﺎﯾﺴﺘﮕﯽ ﻫﺎي رﻫﺒﺮي( ﺑﺎ 13.638 ﻣﯽ ﺑﺎﺷﺪ. ﻻزم ﺑـﻪ ذﮐﺮ اﺳﺖ ﮐﻪ ﺷﺎﯾﺴﺘﮕﯽ ﻫﺎي ﻓﺮدي، در دﺳﺘﻪ ﺑﻨﺪي دﯾﺪﮔﺎه ﻫﺎ از رﺗﺒﻪ دوم و ﺷﺎﯾﺴـﺘﮕ ﯽ ﻫـ ﺎي ﺳـﺎزﻣﺎ ﻧﯽ از رﺗﺒـﻪ ﺳـﻮم ﺑﺮﺧﻮردار اﺳﺖ.

The purpose of this study is to identify the mental pattern of competence of strategic managers of the welfare organization. The research method is applied in terms of purpose and descriptive in terms of method and exploratory (mixed) in terms of analyzed data. Since the aim is to identify the mental patterns of experts in relation to competence, the Q method has been used in the qualitative part. Participants in the quality section were 15 experts and professors of management schools, managers and senior deputies of the Welfare Organization of Khorasan Razavi Province of Khorasan Razavi Province who were selected by purposive sampling. The participants completing the Q tables are 12 prominent professors of management in the universities of Khorasan Razavi province who were provided with the mentioned tables. In this study, long-term conflict has been used for credibility in the qualitative part. Formal validity was used to assess the validity of data collection tools in a small part and the researcher has confirmed the Q options to professors and experts. Reliability of the research tool Cronbach's alpha method is used, which shows the high reliability of Q expressions and their sorting results in Q diagrams. The results showed that the highest consensus on factor one (strategic competencies) was 14.779 and the lowest consensus on the fourth factor (leadership competencies) was 13.638. It should be noted that individual competencies rank second in the category of views and organizational competencies rank third.