وجوه كيفيت در خدمات مرجع ديجيتالي

Facets of Quality for Digital Reference Services. June 2003 updated version

This document outlines important characteristics and features (refered to as facets of quality) for building a digital reference services for all audience , including the K-12 educational community. The facets are intended as a set of standards for organizations to achieve in creating and maintaining digital reference services participating in the Virtual Reference Desk (VRD) Network [ a collaborative Internet-based question and answere service providing support to digital reference (or AskA) services by accepting out-of-scope and overflow questions], but can be applied to all digital references and consortia.