بررسي توقعات و انتظارات بيماران از پزشكان متخصص داخلي ، روانپزشكي و جراحي

Patientsʹ expectations from internists, psychiatrists and surgeons

Introduction: Treatment is a complicated phenomenon which is influenced by a lot of factors. An important factor which directly affects patientsʹ treatment is the relationship between patient and physicians. This study was conducted to investigate the expectations of patients from their physicians. Methods: The target population in this cross-sectional study was all patients who, for the first time, refer to internists, psychiatrists and surgeons. Fifty patients from each group were randomly selected. Before medical examination, they completed two separate pre-designed questionnaires. The first one was a demographic questionnaire and the second one was about expectations of the patients from physicians. The collected data were analyzed using statistical test for proportions. Results: The results showed that characteristics such as age, marital status, job, number of children and income have little or no significant effect on patientsʹ expectations from physician. The only characteristics which significantly affect their expectations were sex and education level. Providing necessary information, matching the information with their education level, spending enough time to examine patients and providing information about drug side effects were other factors which were emphasized. Conclusion: Paying attention to patientsʹ expectations has an effective role in their recovery. It seems that physicians management during medical examination and giving more information about the disease and the medications are effective in patientsʹ satisfaction.