ميزان رضايت مندي جانبازان و آزادگان مراجعه كننده به مراكز بهداشتي درماني بنياد جانبازان شهرستان كرمان جهت اخذ درماني در سال 1382

Satisfaction of Janbazan and Azadegan Referring Health Center of Janbazan Foundation of Kerman City to Receive Medical Services in the Year 2003-2004

Background: After 16 years from the end of "Holy Defense" we are still confronted with physical and mental ailments of "Janbazan" (devoted combatants) and "Azadegan" (captives). Regarding the pivotal role of clientsʹ perspectives on health services quality this study was conducted to assess the level of satisfaction of Janbazan and Azadegan who referred to Bonyad Janbazan in Kerman city, from the health services quality. Matherials and Methods: In this cross-sectional study during a 4 months period in 2004, 384 individuals of Janbazan and Azadegan were randomly selected (one from every ten clients) and were interviewed by a questionnaire consisting baseline questions and also 31 questions requesting the clientsʹ level of satisfaction using Likert scale ranging from highly unsatisfied (score 1) to highly satisfied (score 5). Content validity of the questionnaire was established by an extensive literature review and an experts panel. To examine the internal consistency Cronbachʹs alpha was calculated as 0.97. Results: The mean (±SD) of age of the sample was 39.2±5.8 and 99.7% were male. The highest mean satisfaction score (3.5) was to the question asking "How were the behaviour of physician " in out patient services and the highest unsatisfaction rate (41.7%) was related to the results of therapeutic interventions offered by the physicians. Conclusion: The result clarifies the need for promotion in provision of health services to these brave individuals.