توسعه و پياده سازي كارت امتيازي متوازن براي اندازه گيري بهبود سازماني

Improve & Applying the Balanced Scorecard for Organizational Improvement Measuring

Emphasis on just one critical index, such as incomes and sales has become the most serious struggle for ranking and productivity measurement models of the existing companies that makes them incomprehensive. In this paper, we want to solve this problem by expanding the balanced scorecard model consisting of six basic factors including financial, internal process. customers, development, human resources and management. Then, "Factor analysis", "logistic regression" and "Bradley-terry" methods are applied to rank the factors and to find two or three important indexes in each six bounded levels. Subsequently, ·,TOPSIS" is applied as a best model of ,MCDM" techniques for final index weighting and ranking. Finally, the model has been practically tested in Kurdistan Regional Water Organization and the six same related water organizations.