طراحي و ارائه سيستم جامع ارزشيابي عملكرد كاركنان نظام بانكي (مورد نمونه بانك ملت)

Development of a Comprehensive System for Performance Evaluation of Bankʹs Personnel (Case Study; Bank Mellat of Iran)

It is now quite evident that the most important investment of any organization which constitutes its key success factor and the main reason for its survival is the motivated, educated and powerful human capital working in that organization. One way to identify such employees is the correct and efficient evaluation of their performances. The current method used in many big organizations to determine the performance evaluation is based on the personal judgment of managers and supervisors without taking the future course of the business into consideration. Hence, in case of any change or replacement of the evaluator, the overall process of evaluation undergoes major alterations. Such a situation causes individuals to have different reactions for a single behavior and in tum leads to staff confusion and bewilderment and reduces the organizational capabilities. Under such conditions, not only the identification of efficient employees and the relevant rewards are difficult, but also their weak points are not easily recognized. On the other hand, the most important shortcoming of the current systems of evaluation for Iranian organizations is the lack of a correct definition of accurate indicators, and those used are the exact imitation of the organizations in western countries. Thus, the present article has been brought about of the applied- scientific researches with the objective of "optimizing systems for the evaluation of the performance of the employees and presentation of appropriate systems". In this research the "description survey method" has been utilized. The result of the research states that the evaluation systems in the banking system of Iran are somewhat imitational and therefore an appropriate evaluation system with regard to the vision and organizational strategy is designed and presented.