شيوه هاي اندازه گيري بهره وري در كتابخانه ها و مراكز اطلاع رساني

Methods for Measuring Productivity in Libraries and Information Centers

Within Informalion centers, productivity is the result of optimal and effective use of information resources, service quality improvement, increased user satisfaction , pleasantness of working environment, increased motivation and enthusiasm of staff to work better. All contribute to the growth and development of information centers. Thus these centers would need to be familiar with methods employed in productivity measurement. Productivity is one of the criteria for evaluating system performance. In the past decades particular emphasis has been placed on measurement and improvement of human resource, creativity, innovation and expert analysis. Contemplation and efforts made towards identification of problems and issues and new means to make more useful and better resource management is the very definition of productivity. Simply put, productivity is the relationship between system output and the elements garnered to produce these outputs. The causality between variables and factors impacting on productivity is very complex. In information centers, given the large volume of elements involved, it seems necessary to increase efficiency and productivity