مقايسه رضايت مراجعين از مركز توانبخشي سرپايي دولتي و خصوصي استان كردستان

Client satisfaction of Public and Private Rehabilitation Day Centers in Kordestan Province

Objective: In this study cl ientsʹ satisfaction in publi c and private rehabilitation ce nters in Kordestan province was assessed and compared. Materials & Methods: In this comparative and cross -sec tional study, 415 people who were admitted for the first time to out pati ent publi c and private rehabilitation centers in Kurdi stan , durin g the six month period of autumn and wint er 1383, were selected by simple randomized and stratified sampling. Using a struc ture d questi onnaire . info rma tio n was gath er ed throu gh telephon e interviews, and each cl ientʹs sa tisfac tion measured and scored by 1-20 . The questionnaireʹs face validity was approved by experts. Using the test- retest method, the reliability was r =0.83 and itʹ s ICC was 0.76 (Kronobakh alpha) . Independent t- test and ChiSquare test were used to analyze of data. Results: The total satisfaction score of publi c sector client s ( 12.48± 1.6) was more than that of priv ate sec tor cl ie nts (l2.15± 1. 4) and their difference was significa nt (P=O.04). The P11vate sec tor clients were more satisfied than publi c sector clients with phy sical conditio ns (P