ميزان رضايتمندي بيماران از خدمات پرستاري در بيمارستان هاي آموزشي شهرهاي منتخب كشور

Patientsʹ satisfaction with provided nursing care

Introduction: Patientsʹ satisfaction as one of the indicators of health care is considered in many health care organizations. The importance of patients" satisfaction is more highlighted because of patientsʹ susceptibility and their need for comprehensive support. The aim of this study was to identify the rate of patientsʹ satisfaction with nursing care and general satisfaction with hospital services in selected educational hospitals of Iran University of Medical Sciences. Methods: This study sought a correlation design with 1320 patients selected using cluster sampling method. A researcher made questionnaire on patient satisfaction was employed for data gathering. The measures of face and content validity were achieved by expertsʹ suggestions on the tool. The reliability was confirmed conducting test and rctest. Results: It was indicated that 39.7% of patients were satisfied with nursing carc and 36% with general hospital services (fO.OOl). There was a significant statistical relationship between patients1 educational level and their satisfaction with hospital services. It was shown that patients satisfaction with general hospital satisfaction was significantly related to their satisfaction with nursing care (^<0.001). Conclusion: Patientsʹ satisfaction is one of the important health indicators. Regular assessment of the situation can help in finding strategies for promoting the quality of health services and increasing patientsʹ satisfaction. According to the findings, patients were highly satisfied with nursing care only in 39,7% of samples. It is expected that this important quality indicator can be improved by exact monitoring to identify the barriers of quality care. Further studies is suggested to find the barriers and facilitators of such quality earing.