طراحي چارچوب يك GDSS جهت انتخاب شاخصهاي سنجش و مديريت سرمايه هاي دانسته اي در يك شركت خودروساز ايراني

Introducing a GSS framework for selection of Intellectual capital Measurement Indicators in an Automobile Manufacturer in Iran

As the business environment continues to shift into more knowledge-based services, companies who are recognizing the true importance of intellectual capital are going to be more successful. So, in contemporary organizations, one of the most important decisions made by mangers is intellectual capital management and measurement. Also intellectual capital measurement relies heavily on concise and parsimonious indicators. In this regard choosing the appropriate indicators among too many existing indicators is not so easy and needs some criteria. It also needs some tools such as GSS to facilitate the criteria definition and to weighting, managers after defining the criteria based on the context of the organization by can select the appropriate indicators based on these criteria. This paper reports on an empirical study which introduces a GSS framework for selecting intellectual capital measurement indicators implemented in an automobile manufacturer in Iran in three phases: 1- Investigating the criteria for the evaluation of intellectual capital measurement indicators based on fuzzy AHP approach. 2. Ranking intellectual capital measurement indicators based on the criteria, and 3. Defining some rules to select the intellectual capital measurement indicators in an automobile manufacturer in Iran.