تحليل عوامل موثر بر رضايت بيماران از كيفيت خدمات بيمارستاني مورد تحقيق: بيمارستان دولتي در مشهد 1388

The world of service and industrial organizations is competition world . therapeutic centers and hospitals have a share in this competition. That organization can be successful that it recognizes and identifies its customers needs and demands and providing their satisfaction and health with supplying service quality. This study is practical investigation objectively and it is surveying study in procedural ,s view . in this study is accomplished to the special and general satisfaction of customers from provided hospital service and also is prioritized .