ميزان رضايت مندي بيماران بستري و مراجعه كننده به يك بيمارستان نظامي

Inpatient and outpatient satisfaction of a military hospital

Aims. This research intended to specify the rate of satisfaction among outpatients and hospitalized patients in different parts of a military hospital and its related factors. Methods. This is a descriptive cross sectional study. The studied group includes 165 people referred to outpatient and hospitalization wards of a military hospital. Samples chosed on achievement. Results. The greatest satisfaction (36%) expressed in emergency ward because of religious issues being considered. The greatest dissatisfaction (19.2%) seen in pharmacy, which was due to the long waiting time for getting the medication. The least rate of satisfaction (7.8%) in radiology section was due to insufficient explanation required for radiology preparation. The least rate of satisfaction (19.2%) in clinic was due to the physicianʹs being late and keep the patients waiting. Nursing mental psychic cares shows a satisfaction rate of 38.5% because of well mannered behavior to patients. The least rate of satisfaction (12%) in physiciansʹ services was due to insufficient explanation of disease to patient and repetition of tests and radiology. The most satisfaction rate (43.5%) on food services was due to the care shown to patientsʹ appetite. In reception section, the most satisfaction rate (21.7%) reported for the high speed of patients being transferred to wards after the reception stages covered. Conclusion. In general, satisfaction rate on all outpatient and hospitalization wards are acceptable.