ميزان رضايت مندي بيماران بستري در بيمارستان هاي نظامي از ارايه خدمات

Satisfaction rate of hospitalized patients in military hospitals from presented services

Aims: The patientsʹ viewpoint is as important as that of managers and planners of health system in promoting the quality of treatment services. The present study was conducted to investigate hospitalized patientsʹ satisfaction from the hospital services in 6 military hospitals located in different parts of the country. Methods: In this descriptive cross-sectional study, 696 hospitalized patients were selected from 6 military hospitals located in different parts of country (116 patients from each hospital), using random sampling method from July to September 2001. After the release, a checklist containing personal demographic information and a questionnaire determining the patientsʹ satisfaction level from hospital services were completed for all patients. Answers were designed in Likert 5-point scale of "completely dissatisfied" (1 point) to "completely satisfied" (5points). At the final analysis, the point 3 and the lower were considered as dissatisfaction and more than 3 as satisfaction from services. Data were analyzed using descriptive statistics and chi square test. Results: 684 patients (98.2%) of referred patients were satisfied with the hospital services. Patientsʹ satisfaction from hospital services had statistically significant difference in different parts (p=0.013). The most number of "dissatisfied" and "completely dissatisfied" were related to welfare facilities and the least number was related to medical services.