ارزيابي عملكرد بيمارستان آيت ا... كاشاني براساس الگوي تعالي سازماني بالدريج

Performance Evaluation of Ayatollah kashani Hospital Based on Baldrige Organizational Excellence Model

Background: Aimed to systematic self-assessment, with main performance criteria, Organizational Excellence Models make it possible to evaluate performance of Health Care Sector within a fundamental and systematic framework, leading to development of management skills in the field of performance evaluation. Methods: Performance of the concerned hospital was evaluated based on Baldrige Scoring System with process and results criteria. For process criteria, the hospital was evaluated in specific areas with 13 process sub criteria, based on four factors of "Approach", "Deployment", "Learning", and "Integration". For result criteria, the hospital was evaluated in specified areas with six results sub criteria based on four factors of "Performance level", "Rate and breadth of performance improvement", "Appropriate Comparisons and/or benchmarks", and "Linkage of evaluation results measures". Conclusion: Using Baldrige Model in evaluation of performance of countryʹs hospitals can provide a continuous and systematic self- assessment, facilitating organizational learning and improvement and continuously providing hospitals with inputs, outputs, system components, process and feedbacks. Key words:Performance Evaluation,Hospital,Self-assessment, Organizational Excellence Model, Baldrige Model