بررسي و سنجش رضايتمندي دانشجويان ازكيفيت آموزشي دانشگاه آزاد اسلامي تبريز

A survey and comparison of studentsʹ satisfaction from the educational Quality in Islamic Azad University in Tabriz

A serviceable organization such as educational centers when advocates that concentration on customerʹ demand is their number one priority, should really listen to their customerʹ voice and demand. This paper will examine the studentʹs satisfaction regarding the educational quality at the university, furthermore through using customerʹ voice recognizes and presents different educational procedures. Gathering data was done through a researcher made questionnaire. Reliability of the questionnaire, using Cranachʹsʹ Alpha was 0/94. The Statistical population was 23700 people among which 195 people were chosen as sample size. The sampling was stratified random sampling. To test hypotheses P-value was used. The results showed that the rate of studentsʹ satisfaction about professors and classes was over 50 percent. But more than 50 percent of the students were not satisfied with classes, content construct, educational facilities and on the whole they were not satisfied whit educational quality of the university. The studentsʹ most important demands were: experienced professors, knowledgeable professors who are specialist in their field, professorʹs with high teaching ability, learning of practical skills, up-to-date educational curriculums, making use of educational equipments, equip the library with new edited books