تاثير كاربرد فن آوري اطلاعات و ارتباطات در بهبود عملكرد كيفي (مطالعه موردي)

The application effect of information and communication technology on qualitative performance (Case study)

The study has investigated the application effect of information and communication technology on quantitative performance improvement of Tabriz municipality. The statistical populations are those who receive auto-tax services from Tabriz municipality. Since the population is unlimited 105 people were chosen as statistical sample size in order to have more confidence the sample size was increased to 121 pepole. Data collection was done through field and questionnaire based on Likert scale. Finaly considering the data analyses the results showed that using information and communication technology led to reduction of expenses for those citizens using municipality services, it also effected the quality of services and communicating information and the citizens satisfaction in Tabriz.