رضايت كاركنان دانشگاه علوم پزشكي تهران از دوره هاي آموزش ضمن خدمت الكترونيكي

Investigating Employeesʹ Satisfaction with E-learning Courses in Tehran University of Medical Sciences

Introduction: The aim of staff-in service training is to improve employeesʹ performance (functionality) in organizations. On the other hand, effective learning hinges in staffs satisfaction with educational courses. This study was designed and performed to assess employeesʹ satisfaction with staff-in-service electronic training. Methods: This cross-sectional study was performed in year 2008 for population of those employees of Tehran University of Medical Sciences who attended staff-in-service electronic training (electronic satisfaction assessment). Using simple sampling method, 651 employees completed the questionnaire on 3 areas of satisfaction with content, instruction method, and electronic training program. During the conduction of primary study, questionnaireʹs content validity was measured using Cronbachʹs alpha coefficient. Data was analyzed by SPSS software version 16 using statistic tests of Pearson correlation, studentʹs T test, and one way ANOVA according to the variables. Results: Employeesʹ highest satisfaction related to the area of satisfaction with program (3.96 ± 0.9 out of maximum score of 5) and the lowest satisfaction was about educational programʹs content (3.84±0.8). Thematic variables such as years in workforce, employment type, and educational level left no effect on employeesʹ satisfaction with participation in electronic training courses. Conclusion: Employees enrolled in this study were significantly satisfied with the e-learning courses. Regarding the fact that the satisfaction was relatively low, content quality improvement seems necessary.