ديدگاه پرستاران در مورد جوّ اخلاقي بيمارستان‌هاي آموزشي وابسته به دانشگاه علوم پزشكي شهر كرمان

The Relationships between nurses’ spirituality and PATIENTSʹʹ SATISFACTION in the Hospitals of Ardabil University of Medical Science

جو اخلاقي نشانگر درك افراد از سازمان خويش است و بر نگرش و رفتار آن‌ها تاثير مي‌گذارد. از آنجا كه جو اخلاقي با عوامل بسياري مانند عملكرد، رضايت شغلي و تعهد سازماني مرتبط است اين مطالعه به‌منظور بررسي ديدگاه پرستاران در مورد جو اخلاقي بيمارستان‌هاي آموزشي شهر كرمان طراحي شده است. پرسش‌نامه‌ها بين 275 نفر از پرستاران توزيع شدند و اطلاعات با پرسش‌نامه‌ي جو اخلاقي جمع‌آوري شد. بر اساس يافته‌هاي اين پژوهش، جو اخلاقي غالب بر بيمارستان‌هاي آموزشي شهركرمان به ترتيب اولويت عبارتند از: حرفه‌گرايي، مقرراتي، علاقه‌مندي، مستقل و ابزاري هرچند كه جو حرفه‌گرايي به عنوان يكي از جوهاي مناسب غالب است اما پيشنهاد مي‌گردد برنامه‌ريزي‌هايي جهت ايجاد علاقه‌مندي در سازمان اجرا گردد.

The quality of care presentation is the most important and major concern in care centers, and target search in the nurses working may be effective on the quality of patients care. Yet, there are few studies about the effect of nursesʹ spirituality on the degree of patients’ satisfaction. Accordingly, the objective of present research is to determine the relationship between nursing staff spirituality and patient satisfaction from the cares. This is a correlation –descriptive study. 100 nurses and 100 patients hospitalized in selected hospitals of Ardabil Medical Sciences were randomly selected. Data were collected through using the spiritual wellbeing scale (swbs) and patient satisfaction instruments from nursing care. The findings showed that mean and standard deviation of satisfaction degree in hospitalized patients participating in this research was 157.2±19.5. Mean and standard deviation of spiritual wellbeing of nurses participated in this study is 101.3 ±9.3 and there is a significant relationship between the levels of nursesʹ spirituality and the degree of patientsʹ satisfaction in selected hospitals of Ardebil Medical Sciences(p < 0.05).the assessment of nursesʹ spiritual well being indicated that most nurses studied, had high and positive spiritual wellbeing scores, but they had received no professional training to provide the spiritual assistances to the patients. Considering that patient satisfaction is concerned with this aspect of care more than anything, so the patientsʹ satisfaction at care centers may be increased through using the professional training in nursing, in order to develop the spiritual assistance to patients and to evaluate their spiritual needs.