ارزيابي عملكرد مديريت مراكز آموزش مهندسي در ايران با رويكرد فازي: مطالعه موردي

Evaluating the Performance of Management in Engineer Traininig Centers of Iran Based on Fuzzy Approach: A case study

از جمله علل كليدي كه سازمان ها و به ويژه مراكز آموزش عالي را به سمت ناكارآمدي سوق مي دهد، عدم ارزيابي فرآيندها و نتايج حاصل از آنها ميباشد. چنانچه مراكز آموزش عالي جايگاه خود را شناخته و از نقاط ضعف خود آگاهي يابند، بي ترديد درصدد رفع آن نواقص اقدام خواهند نمود. هدف از اين پژوهش، كه دامنه انجام آن يكي از مجتمع هاي فني- مهندسي است، ارايه يك روش در ارزيابي عملكرد مديريت مراكز آموزش مهندسي بر اساس مدل تعالي EFQM است. از آنجا كه فضاي تصميمگيري حاكم بر مراكز آموزش عالي، همچون بسياري از سازمان ها، عموماً فازي است، لذا به منظور تطابق بيشتر اين روش با شرايط حاكم بر فضاي تصميم گيري، الگوي پيشنهادي در محيط فازي طراحي شده است تا بتوان به ارزيابي دقيق تري از عملكرد مديريت مراكز آموزش مهندسي دست يافت.

One of the key factors that lead organizations and high education centers to deficieney is that their processes and obtained results are not evaluted well. In the case that high education centers realize their positions well and become aware of their weaknesses, they will no doubt attempt to eliminate those deficiencies. The purpose of this research, whose implementation scope is one of the technical-engineering complexes, is to present a method for the evalution of the performance of management in engineer training centers based on the European Foundation for Quality Management (EFQM) excellence model. Since the existing decision – making environment of high education centers, like many other organizations, is generally fuzzy and vague, for a further adjustment of the mentioned method with the existing situations of high education centers the proposed model is designed in fuzzy environments so that we would be able to evaluate the management performance of high engineering education centers in a more accurate way.