سنجش عملكرد مديريت در كتابخانه‌هاي دانشگاه‌هاي دولتي

Management Performance Evaluation for Academic Public Libraries

چكيده هدف‌ پژوهش حاضر تعيين و تحليل وضعيت عملكرد مديريت در كتابخانه‌هاي دانشگاه‌هاي دولتي شهر تهران بر اساس مدل تعالي سازماني (EFQM) است. روش به كار رفته در اين پژوهش پيمايشي مي‌باشد و براي گردآوري داده‌ها، پرسشنامه‌‌ 72 سوالي بنياد اروپايي مديريت كيفيت ويرايش 2010 با تغييراتي در بين جامعه پژوهش توزيع گرديده است. جامعه مورد نظر آن، تمامي مديران رده مياني كتابخانه‌هاي مركزي دانشگاه‌هاي دولتي شهر تهران وابسته به وزارت علوم، تحقيقات و فناوري (70 نفر) هستند كه به عنوان سرپرست بخش‌هاي مختلف كتابخانه،‌ مشغول به خدمت مي‌باشند. نتايج اين بررسي نشان مي‌دهد كه جمع امتياز عملكرد مديريت كتابخانه‌هاي دانشگاه‌هاي دولتي شهر تهران از 1000 امتياز EFQM، 17/434 امتياز (42/43 درصد) مي‌باشد كه در بخش توانمندسازها از 500 امتياز 37/238 امتياز و در بخش نتايج از 500 امتياز 79/195 امتياز كسب شد. لذا عملكرد مديريت در اين كتابخانه‌ها در سطح متوسط است. البته در ميان كتابخانه‌هاي دانشگاه‌هاي دولتي شهر تهران معيار‌هاي مدل تعالي سازماني تفاوت معناداري وجود ندارد

Abstract The aim of Paper is to analyze and evaluate the performance of management in Tehran academic public libraries based on the model of EFQM that tries to identify the weak points and strong points of the management, plan for the improvement of strong points and resolve the weak points to get to a more competent and desirable situation in the society so that they can be able to improve their services and satisfy the needs of their members and customers more than ever. The methodology used to conduct this research is a survey and to collect the data a 72 item questionnaire of European Foundation for Quality Management (EFQM) edition 2010 with some changes based on the sample of the study was distributed. The targeted sample comprised of all the middle line managers of central libraries of Tehran State universities under the supervision of Ministry of Science and Technology (70 people) that are working as supervisors of different sections of the libraries. The results of this study show us that the sum of the performance scores of state library management of Tehran city is 434.17 (43.42 percent) from the possible 1000 score EFQM which in Enabling section from 500 possible score 238.37 score and in the Results section from the possible 500 scores, 195.79 scores had been obtained. Overall this score shows a moderate performance of management in these libraries. Among 9 criteria of Organizational Excellence “processes and services” and “leadership” respectively gained 52.45 (52.45 percent) and 49.95 (49.95 percent) of desired condition as the highest scores and the criteria “the results of employees” and “the results of the society” gained respectively 35.94 (35.94 percent of the desired condition) and 36.91 (36.91 percent of the desired condition) as the lowest scores among these factors. The variance analysis test also showed us that among different public libraries of Tehran universities there is no significant difference with regard to implementing the Organizational Excellence model.