بررسي رابطه كيفيت زندگي كاري و رضايت شغلي كاركنان شعب منطقه 3 بانك ملت تهران

Analysis of the Relationship between Quality of Work Life and Job Satisfaction in the Area 3 Local Branches of Bank Melat in Tehran

پژوهش حاضر با هدف بررسي رابطه كيفيت زندگي كاري و رضايت شغلي كاركنان در شعب منطقه 3 بانك ملّت تهران انجام شد. نوع تحقيق از نظر هدف، كاربردي و از نظر روش تحقيق، توصيفي، پيمايشي بود. جامعه آماري پژوهش، كليه كارمندان شعب منطقه 3 بانك ملّت تهران در سال 1389 به تعداد 670 نفر بودند. حجم نمونه 162 نفر برآورد گرديد كه به صورت تصادفي طبقه‌اي انتخاب شدند. ابزار گردآوري پرسشنامه‌هاي كيفيت زندگي كاري والتون و رضايت شغلي مينه‌سوتا كه با روش باز آزمايي آزمون انجام شدند به ترتيب 82/0و 88/0تعيين شد. به منظور تجزيه و تحليل داده‌ها از روش آماري ضريب همبستگي اسپيرمن استفاده شد. نتايج پژوهش نشان داد كه بين كيفيت زندگي كاري و ابعاد آن با رضايت شغلي كاركنان منطقه 3 بانك ملّت تهران رابطه وجود دارد كه ابعاد آن به ترتيب پرداخت منصفانه و كافي، قانون‌گرايي در سازمان، توسعه قابليت‌هاي انساني، وحدت و انسجام اجتماعي، وابستگي اجتماعي در زندگي كاري، فضاي كلي زندگي، تامين فرصت رشد و امنيت مداوم، و محيط كاري ايمن و بهداشتي بيشترين تاثير را بر رضايت شغلي داشتند.

This article tries to study the relationship between “quality of work life” and “job satisfaction” among the employees of the area 3 local branches of Bank Melat in Tehran. As far as the purpose is concerned, this study is an applicable research while from the research methodology point of view, it is descriptive survey. Statistical population of the research covers of all the 670 employees of the area 3 local branches of Bank Melat in Tehran in 2010. A number of 162 employees were selected as samples of the study through stratified-random sampling. Data-collecting tools were questionnaires made based on Waltonʹs quality of work life (QWL) model and Minnesota Satisfaction Questionnaire (MSQ). They were tested and later retested to check the reliability of both questionnaires. It was revealed the reliability of the questionnaire based on QWL was r=0.82, while that of MSQ enjoyed r=0.88. Spearman regression technique was employed to analyze and interpret the data. The results of the study indicated that there was a significant relationship between quality of work life and job satisfaction among employees of the area 3 local branches of Bank Melat in Tehran. It is to be noted that the criteria in the quality of work life were sufficient and fair payment, rule of law in the organization, developing human capacities, solidarity and social cohesion, social dependence on work life, general life aspects, access to promotion and job security, and finally safe and healthy working environment.