پديد آورندگان :
سیاری فرد، آزاده نويسنده MD, Assistant Professor in Community Medicine, Center for Academic and Health Policy, Tehran University of Medical Sciences, Tehran, Iran Sayarifard, Azadeh , ابوالحسنی، فرید نويسنده Associate Professor of Internal Medicine, National Institute of Health Research, Internal Diseases Department, School of Medicine, Tehran University of Medical Sciences, Tehran, Iran, (*Corresponding author), Email: abolhasanif@tums.ac.ir Abolhasani, farid , قديريان، لاله نويسنده دانشگاه علوم پزشكي تهران , , نظری، مریم نويسنده MSc Student of Health Service Management, Department of Health Service Management, School of Medical Services, Science And Research Branch of the Islamic Azad University, Center for Academic and Health Policy, Tehran, Iran Nazari, Maryam , رجبی، فاطمه نويسنده Assistant Professor in Community Medicine, Community Based Participatory Research Center, Iranian Institute for Reduction of High-Risk Behaviors, Tehran University of Medical Sciences, Tehran, Iran Rajabi, Fatemeh , حق جو، ليلا نويسنده , , مونسان، لیلا نويسنده MSc in Epidemiology, Center for Academic and Health Policy, Tehran University of Medical Sciences, Tehran, Iran Mounesan, Leila
كليدواژه :
Hospital , Improvent of performance , Reward System , Staff , بهبود عملكرد , نظام پاداش‌دهي , بيمارستان , كاركنان
چكيده لاتين :
Background: Reward system program is an investment tools in order to improve quality of services. Accordingly, this study was conducted aimed to identify the challenges of the reward system and the solutions for improving that based on the views of stakeholders in Tehran University of Medical Sciences hospitals.
Materials and Methods: This directional content analysis qualitative study was performed in Tehran University of Medical Sciences during 2014and 2015 using content analysis method. Targeted sampling was done and in-depth semi structured and face to face interviews were performed with a wide variety of experts and professionals including managers, faculties and hospital staffs. After word by word transcripting and extracting codes (meaningful phrases), these codes was reviewed again in
order to achieve subcategories. Based on subcategories, information was classified to assossiated categories. For validity and reliability checking, stakeholders and faculties member check and peer debriefing were used.Results: Eventually, a total of 29 interviews were held. The comments were classified within 6 main categories, 19 subcategories and 1100 codes. The main categories included existing arrangements in hospitals in order to improve staff motivation; reward system challenges; derived opportunities from rewarding experiences; rewarding systematic actions; types of appropriate rewards and making
infrastructure for better rewarding system implementation.
Conclusion: Regarding multiple aspects of a reward system which could have an effective role in increasing staff motivation or a contradictory effect when it is inefficient, implementation of an effective reward system in hospitals by designing an appropriate model based on identified key factors in this study, is recommended.
