بررسي رابطه بين هوش هيجاني با عملكرد كاركنان اداره كل آموزش و پرورش چهارمحال و بختياري

Investigating the Relationship between Emotional Intelligence and Employee Performance in the Chief Department of Education of Chaharmahal & Bakhtiari Province

ﭼﮑﯿﺪه ﻫﺪف اﺻﻠﯽ ﭘﮋوﻫﺶ ﺑﺮرﺳﯽ راﺑﻄﻪ ﺑﯿﻦ ﻫﻮشﻫﺎي ﻫﯿﺠﺎﻧﯽ ﺑﺎ ﻋﻤﻠﮑﺮد ﮐﺎرﮐﻨﺎن اداره ﮐﻞ آﻣﻮزش و ﭘﺮورش ﭼﻬﺎرﻣﺤﺎل و ﺑﺨﺘﯿﺎري ﺑﻮد. روش ﭘﮋوﻫﺶ ﺗﻮﺻﯿﻔﯽ و از ﻧﻮع ﭘﯿﻤﺎﯾﺸﯽ ﻣﯽﺑﺎﺷﺪ. ﺟﺎﻣﻌﻪ آﻣﺎري ﺷﺎﻣﻞ ﮐﻠﯿﻪ ﮐﺎرﮐﻨﺎن اداره ﮐﻞ آﻣﻮزش و ﭘﺮورش ﭼﻬﺎرﻣﺤﺎل و ﺑﺨﺘﯿﺎري در ﺳﺎل ﺗﺤﺼﯿﻠﯽ 95-96 ﺑﻮدﻧﺪ (294=N) ﮐﻪ ﺑﺎاﺳﺘﻔﺎده ازﺟﺪول ﻣﻮرﮔﺎن ازﻣﯿﺎن آﻧﻬﺎ ﯾﮏ ﻧﻤﻮﻧﻪ 190 ﻧﻔﺮي ﺑﻪ روش ﻧﻤﻮﻧﻪﮔﯿﺮي ﺗﺼﺎدﻓﯽ ﻃﺒﻘﻪاي ﺳﺎده اﻧﺘﺨﺎب ﮔﺮدﯾﺪ. اﺑﺰارﺟﻤﻊآوري دادهﻫﺎ ﭘﺮﺳﺸﻨﺎﻣﻪ ﻫﻮش ﻫﯿﺠﺎﻧﯽ ﺷﻮت و ﻫﻤﮑﺎران (2001) و ﯾﮏ ﭘﺮﺳﺸﻨﺎﻣﻪ ﻣﺤﻘﻖ ﺳﺎﺧﺘﻪ ﺳﻨﺠﺶ ﻋﻤﻠﮑﺮد ﮐﺎرﮐﻨﺎن ﻣﯽﺑﺎﺷﺪ. ﺑﻪ ﻣﻨﻈﻮر ﺗﺠﺰﯾﻪ و ﺗﺤﻠﯿﻞ دادهﻫﺎ از آزﻣﻮنﻫﺎي آﻣﺎري ﻧﻈﯿﺮ ﺗﯽ ﺗﺴﺖ، ﺗﺤﻠﯿﻞ وارﯾﺎﻧﺲ، ﺗﺤﻠﯿﻞ رﮔﺮﺳﯿﻮن و ﻫﻤﺒﺴﺘﮕﯽ ﭘﯿﺮﺳﻮن اﺳﺘﻔﺎده ﺷﺪ. ﻧﺘﺎﯾﺞ ﻧﺸﺎن داد ﮐﻪ: ﺑﯿﻦ ﻫﻮش ﻫﯿﺠﺎﻧﯽ و ﻣﻮﻟﻔﻪ ﻫﺎي آﻧﻬﺎ، ﺑﺎ ﻋﻤﻠﮑﺮد ﭘﺎﯾﯿﻦ، ﻣﺘﻮﺳﻂ و ﺑﺎﻻي ﮐﺎرﮐﻨﺎن ﺗﻔﺎوت آﻣﺎري ﻣﻌﻨﺎداري وﺟﻮد ﻧﺪارد (0/05 >p ) ﺑﻪ ﻋﺒﺎرت دﯾﮕﺮ، ﻫﺮ ﺳﻪ ﮔﺮوه ﮐﺎرﮐﻨﺎن ﻣﻮرد ﺑﺮرﺳﯽ از ﻫﻮش ﻫﯿﺠﺎﻧﯽ ﯾﮑﺴﺎﻧﯽ ﺑﺮﺧﻮردار ﻫﺴﺘﻨﺪ. ﻫﻤﭽﻨﯿﻦ ﺑﯿﻦ ﻫﻮش ﻫﯿﺠﺎﻧﯽ (در دو ﻣﻮﻟﻔﻪي ﻣﻬﺎرﺗﻬﺎي اﺟﺘﻤﺎﻋﯽ و ﮐﺎرﺑﺮد ﻫﯿﺠﺎﻧﺎت) ﺑﺎﻧﻤﺮه ﮐﻞ ﻋﻤﻠﮑﺮد ارﺗﺒﺎط ﻣﻌﻨﺎدار ﻣﺸﺎﻫﺪه ﮔﺮدﯾﺪ.

The main purpose of this study is to investigate the relationship between emotional intelligence and employee performance in the Chief Department of Education of Chaharmahal & Bakhtiari Province. This is a descriptivesurvey research in terms of the method. The study population consists of all employees of the Chief Department of Education of Chaharmahal & Bakhtiari Province in the school year 2016-17(N = 294), among whom 190 employees were selected as the sample size using Morgan table and simple random sampling method. The data collection tools used in this study included Schutte et al.'s (2001) Emotional Intelligence Questionnaire and a researcher-designed questionnaire of employee performance measurement. To analyze the data, we used statistical tests such as t-test, analysis of variance, regression analysis and Pearson correlation. Results showed that: there is no statistically significant difference between emotional intelligence and their components, and the low, moderate and high performance of employees (p <0.05). In other words, all three groups of the employees under study had the same level of emotional intelligence. It was also shown that there was a significant correlation between emotional intelligence (in two components of social skills and use of emotions) and the total score of performance.